Need help?
We have a solution.

Not a bit! We haven't had data caps in over 5 years and want you to be able to enjoy your connection.

There are no service contracts and you can change your plan at any time at no cost. Simply reach out to us via phone, email, or message to request the change. Our system will pro-rate to your new plan and any changes in speed will take effect within minutes. The only condition is that the plan you desire to change to is available in your area.

Wi-Fi will always be slower than having a device directly attached to your router via an ethernet cable. However, there are several ways you can optimize your Wi-Fi in order to get the best experience from it. Some routers let you change your Wi-Fi settings, and some lock those options away. Where possible, we recommend you name your 2.4Ghz and 5Ghz Wi-Fi names to different names, so you can always put devices on the 5Ghz exclusively. Another tip is to set your 5Ghz channel-width to 20Mhz or 40Mhz for optimal reach in your home. Reach out to us if you have any questions on how to do these.

The only charges for our service are the ones we tell you about. Our internet plans come with no taxes, no overage fees, no hidden costs and are exactly what they are advertised to be! If you signed up for a $40/month plan, expect to see a charge of only $40 on your bill.

Most of our customers will be installed with a small radio somewhere on their roof. This radio points to one of our many access points in your area. An outdoor rated ethernet cable will be expertly ran from the radio in to your home where your router will be located. We follow industry standards for protecting your home and our equipment in the installation.

A modem, unlike a Wi-Fi router, is not needed for our setup. Some companies require modems to communicate on the type of wire they use for their service. Our radios act as modems and so you won't need one!

A typical installation requires an appointment with one of our technicians and can last about an hour or more, depending on the home. An adult is required to be home during the installation, as they will be approving the installation location and providing payment details on the account.

We accept almost every debit or credit card. We do not accept checks. If you have any limitations or issues with using a card, please contact us to see what options are available. Your card data is held securely by our processing gateway and is maintained under strict PCI compliance. When providing us with your card details, please do not email or text them to us. The best way to provide them is by logging into our Customer Portal and putting them in there, or by calling us.

Your account is billed one month in advance, every month, on the day that you were installed. For instance, if you were installed on the 10th of April, then your service for May to June will be charged on May 10th. It's simple! 

Our internet service has no taxes or hidden fees. If you sign up for a $40/month plan, then expect exactly $40 on your monthly bill. If you change your plan mid-month, then our system will pro-rate your service and charge appropriately (up or down).

There are other services or events which do have their own associated charges. Such events include: moving an existing line from a previous installation or replacing lost or damaged equipment (caused by roofers, negligence, etc.).

We do not have any term-length contracts for our services. You are welcome to sign up, and leave, whenever you like. We do have a simple Terms of Service agreement stating our business relationship with you and what we will provide and offer, but there is no term commitment on your part in it.

If your new home is in our area, of course! We do ask for a minimum of two-week heads up, as that will be the best way to avoid any interruption to your service. As our service availability might change from one location to another, we will do our best to let you know what to expect. There are no fees or charges involved with moving your service.

YES. We offer credit for referrals. For every referral you provide, who signs up and is installed, we will grant you a $15 credit on your account. As long as you have five active referrals on your account, we will give you a monthly $15 credit. Please contact us with any questions you may have regarding referrals.

We do not have any late fees for missed payments. Our system is programmed to shut off service after a grace period from the due date. If you need a time extension to pay your bill, feel free to reach out and contact us. We are very willing to help you out.

If no payment has been made for four weeks, with no communication to us, we will assume the account has been abandoned and will close the account and collect our equipment.

Echo Broadband provides an at-will, month to month, service. We do not charge any late fees for accounts over due. Internet access will be shut off in case of non-payment. This may impact any VoIP phones that use the internet for functionality, alarm systems that depend on internet service for functionality, and any other smart-home features that rely on the internet.

Echo Broadband has no guarantees of service and cannot be held accountable for loss of business, failure of alarm system services that depend on the internet for functionality, or inability to reach emergency services via 911 on any VoIP telephone system or other emergency-related systems.

We will do our best to earn our business through fantastic service, great up-time, and reliable speeds, however we cannot guarantee those or provide compensation for failure of service.

Echo Broadband retains ownership and management of the following devices (if installed on the premise): the internet radio installed on the roof, the Power Over Ethernet adapter, the phone ATA router, and any other devices not paid for by the customer. Echo Broadband reserves the right to charge for any expenses related to replacing a device that we are unable to collect at termination or relocation of services.

Echo Broadband does not collect any personal data on your internet usage. We do collect statistical data, such as bytes downloaded or uploaded, for the intent of managing our network infrastructure. We do not sell or provide statistical data to any 3rd party services outside of the scope of maintaining our network infrastructure.
‍
In similar fashion, Echo Broadband is not liable for any content that is accessed, downloaded, or otherwise used by our customers.

We believe that small businesses have the right to great internet without paying a higher cost. Our same residential plans are available to small businesses as well! 

Echo Broadband can install to most apartments or multi-dwelling-units where permitted. We have great options available to any owners of MDU's, apartments, or HOAs who wish to provide great internet to all of their tenants. Reach out to us today to find out more! 

Some apartments or condos, which have what is considered a "shared roof", do not permit the installation of radio equipment on the roof. It is up to the customer to ensure Echo Broadband is allowed to install service there. Even if no equipment is allowed on the roof, we still may be able to provide service at your location. Reach out to us with any questions regarding your situation.

In town-homes, HOA managed neighborhoods, or similar, we are allowed to install radio equipment as permitted by Federal Law.